At ShopKux.com, we are committed to ensuring your satisfaction with every purchase. Due to the nature of our products, we only accept returns for items that are defective upon arrival.
Overview
Our refund and returns policy lasts 2 days. If 2 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 2 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Contact Lens Return Policy
Due to the medical nature of contact lenses, we enforce a strict defective-only return policy.
- Defective Products Only: We accept returns only for contact lenses that arrive damaged, expired, or with a clear manufacturing defect.
- Condition Required: All returned lenses must be unopened, in original factory-sealed packaging, and free of any writing or stickers.
- Notification Window: Email us at contact@shopkux.com within 2 days of delivery. Include your order number, photos of the defect, and the lot number printed on the box.
- Inspection & Refund: After we confirm the defect, we will provide a prepaid return label. Once the product is received and inspected, a full refund will be issued to your original payment method.
- Non-Returnable: Opened, marked, or partially used boxes cannot be returned for any reason unless a manufacturing defect is verified by our team.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Eligibility for Returns
- Defective Products Only: Returns are accepted solely for products that arrive damaged or defective.
- Notification Period: You must notify us within 2 days of receiving the product to be eligible for a return.
Return Process
- Contact Us: Email us at contact@shopkux.com with your order number, a description of the defect, and clear photos or videos showing the issue.
- Inspection: Once we receive your request, we will review the information provided. We may request additional details if necessary.
- Return Authorization: If the product is confirmed to be defective, we will provide instructions on how to return the item.
- Refund: After we receive and inspect the returned product, we will process your refund to the original payment method.
Non-Returnable Items
- Products that are not defective.
- Items damaged due to misuse or after delivery.
Need help? Contact
For all return-related inquiries, please contact us at:
contact@shopkux.com
We appreciate your understanding and cooperation.